I can’t take all the credit. I was kickstarted by two people – one I know well, one I don’t. After a shirty start and shouting at each other, my son and I made it to nursery on a cold, grey, damp morning. He was glum, I was in a bit of a rush. As I turned to leave he asked for a cuddle and I knelt down and gave him a big all body hug. We smiled. He was ok, I was ok. The cascade of smiles began.
I smiled at my daughter in the schoolyard and at the teachers who smiled back. I chose a smiley stripy shirt for work and then whistled Christmas tunes through the drizzle on my bike in. I went to buy a coffee and as I waited the friendly young foreigner behind the counter gave me a winning smile and asked me how I was. It was such a winning smile, I gave him a winning smile back and exchanged jovial small talk about the coming snow and all the customers and servers joined in. We all smiled.
I walked round the corner to work whistling ‘Walking in a winter wonderland’. Once in the office I smiled at the security guards and receptionists and walked past the lifts to the seven flights of stairs I hack up every morning. I decided to whistle ‘Walking in a winter wonderland’ as I climbed the stairs to see if I could a) not be embarrassed or cowed by reproachful looks into glumness and b) get a smile out of the random selection of people I might pass.
Tricky start. First up I bumped into a chap who hasn’t made eye contact with me for 6 weeks since my new organisational strategy consigned his section and personal passion to frozen assets and deep cuts. He’s furious with me, and how ever much I’ve tried he won’t acknowledge me if we pass in the building. The whistling got him though. He looked, I captured his curious and unsuspecting gaze and flashed him a winning smile and a cheery salutation. He couldn’t resist smiling back and finally saying hello.
Next I whistled past another urgent faced, rushing, anxious looking senior colleague. He was equally surprised and switched from frowning to smiling. I passed another person I don’t know who also by the alchemy of Christmas went from neutral to smiling within nine whistled notes ‘Walk-ing in a win-ter won-der-land’.
By the fourth flight of stairs my whistling was getting a bit uneven as I ran out of breath. By the fifth I gave up. On the sixth I bumped into another colleague and told him what I’d been up to. He was both bemused and amused. But it got him smiling. Onto the seventh flight and into my office and I was full of good cheer. The day started well, I performed well, did some important things and remained cheerful throughout.
I ended the day with a woman I work with who can be challenging and confrontational. She is also a person of genuine conviction and intelligence. We were on the topic of making an impact and being true to yourself whilst speaking the truth to power. I told her that whilst being far from the finished product myself on this, sometimes a lot hinges on how you decide to ‘be’. If you decide to be high energy you can bring energy, if you decide to be aggressive you can scare people, if you decide to be warm you can attract, if you decide to be cold you can chill.
We are all affected by how others are ‘being’ too but to some degree we have a choice about how we are. She had been open, supportive, thoughtful and measured when we met in an important meeting earlier in the day. She had got much of what she wanted without confrontation or a furrowed brow. As I said to her, when I was asked, my main memory of her in the meeting was relaxed and open with a smooth forehead, high eyebrows and a smile. We had all warmed to her. Maybe I had helped a little as I gave her a big encouraging smile when she came in the room.
If so, it had all started with a big hug from a small boy and a smile from a complete stranger. Smiling, it’s powerful stuff.